Using CallPal.
Everyday conversation, with clear boundaries and clear billing.
Service terms · Updated September 23, 2026
An AI companion for adults
CallPal provides AI-generated conversation for people 18 and older. It is not a human, a licensed professional, a medical service, or a crisis line. Responses can be incomplete or mistaken. You should not rely on CallPal for medical, legal, financial, or emergency decisions.
Your account and phone number
Use a phone number you control and keep your verification codes private. You are responsible for the activity you authorize on your account. Conversation access depends on verification, available service, and a funded balance.
Calling your AI companion
Select Call CallPal in your signed-in account to prepare your call and open your phone’s dialer. Call from the verified number linked to your account while the call window is open. Your device may ask you to confirm dialing. Preparing a call does not start a paid conversation; usage begins when your AI conversation connects.
Before using phone conversations, explicitly agree to CallPal and its AI and speech service providers processing your live call audio and creating and saving text transcripts. That consent covers future calls you choose to make, until withdrawn. A connected call begins under your saved web consent without repeating a spoken consent notice or requiring a keypad confirmation. Review the current per-minute price in your account before each call; connected conversations use your prepaid balance and spending limits.
Calls are for you alone. Do not share access, hand the phone to another person, or include other participants: your consent does not cover them. Hang up to end a call. To withdraw consent for future audio processing, stop calling and submit a privacy request. Withdrawal does not automatically delete previous transcripts; you can separately request deletion under the Privacy notice.
Prepaid conversations
The reference prices are $1.99 per voice minute, $1.49 per SMS exchange, and $0.25 per web chat exchange. When payments are not enabled, these are preview prices. The amount shown before payment governs that credit purchase. Usage rates for new conversations can change; your balance is dollar credit, not a fixed package of minutes or messages. Applicable taxes and your carrier’s separate charges may apply.
One text or web exchange includes an accepted message and its AI response, subject to length limits. Voice usage is metered by elapsed time according to the rate disclosed in your account. Calls may be limited by your balance, spending limits, and service session limits.
Adding balance is a purchase of CallPal service credit, not a bank deposit. It has no cash-transfer function, expiry date or inactivity fee. Automatic top-ups and subscriptions are unavailable. Financing is not offered in this release.
Payment confirmation and billing issues
Credit becomes available only after successful payment confirmation. A saved card, incomplete checkout, or pending payment does not add balance. Review charges in your account and contact support about errors, duplicate payments, or refund requests. Unused paid credit is eligible for refund to the original payment method after verification. Used credit is ordinarily not refundable; incorrect charges and service failures are reviewed separately. Read the balance and refund policy, including family funding and account closure. Any mandatory consumer rights remain applicable.
Family funding and calendar routines
A caller can create a seven-day funding link for one verified payer. A completed purchase adds service credit to the caller’s account. It gives the payer no rights to transcripts, memories, settings, or account access. Withdrawing a link blocks new checkout attempts; a checkout already opened may still complete. Contact support for billing or refund help.
Optional routines are calendar files you choose to import. A calendar reminder does not place a call or authorize a charge. Manage imported reminders in your calendar, including removing an old reminder when your preferences change.
Your choices and acceptable use
You can end a conversation whenever you choose. Do not use CallPal to harm or impersonate others, evade verification, violate someone’s privacy, or generate unlawful material. Do not upload or share recordings or messages unless you have the right to do so. Memorial voice uploads are not supported in this release.
CallPal may be unsuitable if a simulated relationship feels confusing or distressing. A clear under-18 disclosure can pause new conversations and purchases pending an age review. Free safety resources, account help and privacy requests remain available. Read the AI identity and safety protocol.
Availability
CallPal depends on telephone networks, AI providers, and other services. Access may be interrupted or limited; continuous availability is not guaranteed. CallPal does not monitor conversations for emergencies or arrange emergency assistance.
Privacy and support
Read the Privacy notice for how information supports the service and the controls available to you. For account or billing assistance, use Help & support. If support or payments are not yet available, that status is shown in the service.