Let’s make this easier.
A few practical answers, and a place to ask for help.
Private testing: phone calls for invited accounts only. Creating an account does not give paid access.
Billing or account help without signing in · Privacy requests · Free safety resources
Ask CallPal support
Our AI assistant, powered by OpenAI GPT, can explain setup, payments and privacy. It cannot view your account or change payments.
Messages here are sent to OpenAI for a reply. This chat stays in this page and is not saved to your companion’s memory. Never share a sign-in code, card number or private conversation.
Trouble receiving a code? Get sign-in help
Need an account reviewed?
Send a request for a billing problem, account issue or privacy request. A CallPal operator can review it and reply here. This does not automatically issue a refund or change your account.
Getting started
Use an available verified sign-in method, then review the adult-only service agreement and AI disclosure. Your account shows which paid channels are available to you.
Unused balance, refunds and stopping
Get startedPayments & balance
Review the amount in secure checkout. Your balance is added only after payment is confirmed. You can see every charge and set spending limits in your account.
Open your balanceCalling your companion
Sign in, accept the phone conversation consent, verify the phone you will call from, and add balance. Select Call CallPal to see your one-time six-digit call code. Choose Dial CallPal, then enter the code on your phone’s keypad when asked.
On your first call, choose a male or female companion voice and say the name you would like to use. Confirm the name aloud, and your companion will remember both preferences for future calls.
Your code works independently of your carrier’s caller-verification rating and expires after five minutes. Call from your verified number, keep caller ID enabled, and talk on your own. Use the code only on the call you start; support will never ask for it. Phone-only registration and payment are not available.
My verification code has not arrived
Check the mobile number, including its country code. Wait a minute, then choose “Send another code.” Use the newest code and do not share it with anyone. If you refresh or leave the page, you may need to request a new code.
My call did not connect
Use Call CallPal in your signed-in account before dialing, and call from your verified number with caller ID enabled. Check your balance and phone connection. If your code expired or was entered incorrectly three times, select Call CallPal again for a new code. Your dashboard shows the call status; finish your current conversation before starting another.
How do I start or stop text messages?
After setting up your account, text START to the CallPal number to enable conversational replies. Reply STOP to a CallPal text to stop. You can also turn conversational texts off in Preferences. Reply HELP for information. Signing in may still require a verification text you specifically request.
Can I use a loved one’s voice?
Memorial voice uploads are not available in this release. You can talk about someone you miss, but your companion will not claim to be them.
Contact support
Cannot sign in? Send an account or billing review request. Keep the private reference to check its status. For data rights, use privacy requests. These are not emergency channels.
Use website support above. Account requests and replies stay in your signed-in account.
If you need urgent help
CallPal does not monitor for emergencies and cannot send help. If you or someone else is in immediate danger, contact your local emergency services. Reach out to someone you trust or an appropriate local crisis service for human support.