Balance and refunds.
CallPal uses one-time prepaid purchases. There is no subscription, automatic top-up or fee to stop using it.
Policy version: refunds-2026-09-12 · Applies to CallPal service credit.
Unused balance
Unused paid credit is eligible for a refund to the original payment method after we verify the payment and requester’s authority. Request a refund at any time; CallPal does not impose an expiry date or inactivity fee on purchased credit. Credit has no cash-transfer function and cannot be paid out to another person or card.
Credit already used for a completed conversation is ordinarily not refundable. We review incorrect charges, duplicate payments, failed delivery and other service problems separately. Your legal rights are not limited by this policy.
Ask for a review
Request billing help — no sign-in needed
If you can sign in, you can also use Request account help. Include only the payment date, amount and CallPal order or receipt reference if available. Never send a full card number, security code, password or sign-in code.
A request is not an automatic refund. An operator must verify it, check current credit and active conversations, then complete any approved refund through the payment provider. Your private request page shows the outcome. The provider and your bank control when an approved refund reaches the original payment method; CallPal does not promise an instant refund. Do not make a second payment to resolve a pending first payment.
Family-funded credit
The original payer receives any refund for their payment. A funding link does not grant access to the recipient’s conversations or account. We verify who paid and who is authorized before acting.
Stopping or closing an account
Stop a conversation whenever you want. Canceling an unfinished checkout does not reverse a payment that already completed. For an account closure with credit left, request a refund review before or with your privacy request. We retain the limited transaction records needed to resolve payments and comply with applicable requirements.
Prices and service changes
Your balance is a dollar amount, not a fixed number of minutes or messages. The displayed usage rate applies to new conversations; a price change does not change a charge for an already accepted exchange. Review prices before using a paid channel. If a new price or service change does not suit you, stop and request a review of your unused balance.
If CallPal cannot provide a purchased service, you can request a refund review without buying more credit. Free account and safety help do not reduce your balance.